BrightTouch
Cleaners
24/7
Book / Get Quote
We are committed to protecting your personal information. This policy explains what data we collect, why we collect it, how we use it, and the rights you have over it.
BrightTouch Cleaners is a professional cleaning and facilities services company operating in Nairobi, Kenya. We provide home cleaning, commercial cleaning, housekeeping, gardening, floor restoration, pest control, vehicle cleaning and related services.
For the purposes of this Privacy Policy, BrightTouch Cleaners is the data controller — meaning we are responsible for deciding how and why your personal data is collected and used. If you have any questions about this policy or how we handle your data, please contact us using the details in Section 9.
We only collect personal data that is necessary for us to provide our services and communicate with you effectively. The categories of data we may collect include:
| Category | Examples |
|---|---|
| Identity Data | Full name, company name (where applicable) |
| Contact Data | Phone number, WhatsApp number, email address, physical address |
| Property Data | Property type, size, location, access instructions |
| Transaction Data | Services booked, payment method, payment records, invoices |
| Communication Data | Messages sent via WhatsApp, email, our contact form or phone |
| Technical Data | IP address, browser type, device type, pages visited, time on site (collected via cookies) |
| Feedback Data | Reviews, satisfaction ratings, complaints and enquiry records |
We do not collect sensitive personal data such as national ID numbers, financial account credentials, health information or biometric data. We do not knowingly collect data from children under the age of 18.
We collect personal data through the following means:
We use your personal data only for legitimate purposes and only to the extent necessary. The table below sets out what we use your data for and our legal basis for doing so:
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries and providing quotes | Legitimate interest / Pre-contractual steps |
| Confirming, scheduling and managing service bookings | Performance of a contract |
| Processing payments and issuing invoices | Performance of a contract / Legal obligation |
| Communicating service updates, reminders and aftercare | Performance of a contract / Legitimate interest |
| Handling complaints, refunds and service rectifications | Performance of a contract / Legal obligation |
| Sending promotional messages and service updates (opt-in only) | Consent |
| Improving our website and service delivery | Legitimate interest |
| Complying with legal and regulatory requirements | Legal obligation |
We will never use your personal data for purposes that are incompatible with the original reason it was collected, and we will not sell your data to third parties for their own marketing use.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our general retention periods are:
| Data Type | Retention Period |
|---|---|
| Booking & transaction records | 7 years (for financial and tax compliance purposes) |
| Client contact details | 3 years from the date of last interaction |
| Enquiries that did not lead to a booking | 12 months from the date of enquiry |
| Complaint and dispute records | 5 years from the date of resolution |
| Marketing preferences & consent records | Until consent is withdrawn, then deleted within 30 days |
| Website analytics / cookies | As set by the respective cookie — typically 30 days to 2 years |
When data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you.
You have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us using the details in Section 9. We will respond within 30 days.
You can request a copy of the personal data we hold about you at any time.
If any data we hold about you is inaccurate or incomplete, you can ask us to correct it.
You can ask us to delete your personal data where we no longer have a lawful basis to hold it.
You can object to us processing your data for marketing purposes at any time — we will stop immediately.
In certain circumstances, you can ask us to limit how we use your data while a query is resolved.
You can request that we provide your data in a structured, commonly used format so you can transfer it elsewhere.
Some rights may be limited where we have a legal obligation to retain certain data (for example, financial records). We will always tell you if we are unable to fulfil a request and explain why.
Our website uses cookies — small text files placed on your device — to help it function correctly, understand how visitors use the site, and improve your experience.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for the website to function — e.g. session management, form submissions | No — site will not function without these |
| Analytics | Help us understand how visitors navigate the site (e.g. pages visited, time on site). Data is anonymised. | Yes — via your browser settings |
| Preference | Remember settings you have chosen, such as language or region preferences | Yes — via your browser settings |
You can manage or disable cookies at any time through your browser settings. Please note that disabling non-essential cookies may affect your experience on our site. For more information on managing cookies, visit allaboutcookies.org.
We do not use cookies to serve third-party advertising on our website.
We take the security of your personal data seriously and have put in place appropriate technical and organisational measures to protect it against unauthorised access, loss, disclosure or destruction. These include:
No method of data transmission or storage is 100% secure. If you have reason to believe that your interaction with us has been compromised, please notify us immediately using the contact details in Section 10.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or would like to raise a concern about how we handle your personal data, please get in touch:
We will acknowledge your request within 2 business days and aim to resolve it fully within 30 days. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in Kenya.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically. Continued use of our website or services after an update constitutes acceptance of the revised policy.
Reach out directly — we're happy to explain how we handle your information or action any data request.